09 Bat Privacy Policy

01 Introduction

This Privacy Policy describes how 09 Bat ("we", "us", "the Platform") collects, uses, stores and protects the personal data of players who register and use the 09 Bat platform at 09-bat.net.

At 09 Bat, we take data privacy seriously. We understand that Bangladesh players want to know their personal information is handled responsibly — and that's exactly what this policy is here to explain. We've written it in plain language so you can actually understand what's happening with your data, not just tick a box and move on.

By registering an account at 09 Bat, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, please do not register or use the 09 Bat platform. For any questions, contact us at [email protected].

02 Data We Collect

09 Bat collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site, and occasionally from third-party verification services. Here is a breakdown of what we collect and why:

We do not collect sensitive data such as racial or ethnic origin, political opinions, religious beliefs or biometric data unless specifically required by law or regulation.

03 How We Use Your Data

09 Bat uses your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are inconsistent with the reasons it was collected. The main ways we use your data include:

• Account management: Creating, maintaining and securing your 09 Bat account.
• Transaction processing: Handling deposits and withdrawals via bKash, Nagad, Rocket and bank transfer.
• Identity verification: Confirming your age and identity as required by our platform rules.
• Customer support: Responding to your queries, complaints and requests through live chat and email.
• Fraud prevention: Detecting and preventing fraudulent activity, money laundering and bonus abuse.
• Responsible gaming: Monitoring betting patterns to identify signs of problem gambling and applying player protection tools.
• Platform improvement: Analysing usage data to improve the 09 Bat platform, fix bugs and develop new features.
• Marketing communications: Sending you promotional offers and updates — only if you have opted in to receive them.

04 Legal Basis for Processing

09 Bat processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered player — including account management, payment processing and customer support.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements and age verification obligations.
• Legitimate interests: Processing carried out for fraud prevention, platform security and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time.

05 Data Sharing

09 Bat does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: We share necessary financial data with our payment partners (bKash, Nagad, Rocket, bank networks) solely to process your transactions.
• Identity verification providers: We may share identity documents with certified KYC (Know Your Customer) verification services to confirm your identity.
• Game software providers: Game providers may receive anonymised usage data to ensure fair play and game integrity. No personally identifiable information is shared.
• Legal authorities: We may disclose your data to law enforcement or regulatory bodies if required by law or in response to a valid legal request.
• Business transfers: In the event of a merger, acquisition or sale of assets, your data may be transferred to the new entity, subject to the same privacy protections.

All third parties who receive data from 09 Bat are required to handle it securely and in accordance with applicable data protection standards. We do not permit third parties to use your data for their own marketing purposes.

06 Cookies & Tracking

09 Bat uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account. You cannot opt out of essential cookies.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your 09 Bat experience.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where users drop off and how performance can be improved. Data collected is aggregated and anonymised.
• Marketing cookies: Used only if you have opted in to receive personalised promotions. These help us show you relevant offers based on your activity at 09 Bat.

07 Data Retention

09 Bat retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account data: Retained for the duration of your account and for up to 5 years after account closure, as required for regulatory compliance.
• Transaction records: Retained for a minimum of 5 years in accordance with anti-money laundering regulations.
• Customer support records: Retained for up to 3 years after the resolution of your query.
• Marketing data: Retained until you withdraw consent or opt out of communications.
• Technical and usage data: Typically retained for up to 2 years for analytics and security purposes.

When data is no longer required, 09 Bat securely deletes or anonymises it so that it can no longer be linked to you as an individual.

08 Your Rights

As a 09 Bat player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected].

• Right of access: You can request a copy of the personal data 09 Bat holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request that 09 Bat delete your personal data, subject to any legal obligations that require us to retain certain records.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can request your personal data in a structured, machine-readable format.
• Right to object: You can object to the processing of your data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

09 Bat will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension.

09 Data Security

09 Bat implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction or alteration. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encrypted storage of sensitive data including passwords and payment information.
• Access controls ensuring only authorised 09 Bat staff can access player data.
• Regular security audits and vulnerability assessments of the platform.
• Two-factor authentication options for player accounts.
• Automated monitoring systems to detect and respond to suspicious activity in real time.

While 09 Bat takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect your account has been compromised, contact our support team immediately.

10 Minors

The 09 Bat platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will close the account and delete all associated data immediately.

If you believe a minor has accessed the 09 Bat platform, please contact us at [email protected] so we can take appropriate action. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms.

11 Policy Changes

09 Bat may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, 09 Bat will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the 09 Bat platform after any update constitutes acceptance of the revised Privacy Policy.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how 09 Bat handles your personal data, please get in touch with our team:

• Email: [email protected]
• Live Chat: Available 24/7 through your 09 Bat account dashboard.
• FAQ: Visit our FAQ page for answers to common questions.

We aim to respond to all privacy-related enquiries within 5 business days. For formal data rights requests, please allow up to 30 days for a full response.

For general platform questions, you can also review our Terms and Conditions or visit the Responsible Gaming page.